We’ve recently introduced an AI-powered spam detection system to help ensure that the messages we receive are genuine and relevant. This allows us to maintain a safe, efficient, and high-quality support experience for all users.
While this technology is continually improving, AI is not flawless. On occasion, legitimate messages submitted through our support section may be incorrectly flagged as spam. If this happens, we sincerely apologise for the inconvenience. We recommend reviewing and rewording your message before resubmitting, as small changes can often help it pass through successfully.
In addition to spam detection, our system is designed to identify and block messages that contain abusive language or content that may be considered inappropriate, including sexual or suggestive material. Messages that fall into these categories will not be delivered.
We are committed to continuously refining our systems and improving the overall user experience, ensuring you can interact with our website smoothly, safely, and confidently.
If you're a journalist or work in the legal field & wish to contact us in relation to this announcement, you can do so by contacting our press department.
Press enquiries
If you have any questions, our press team will be happy to help you.